cv99's Guide to Responsible Gaming
Betting should be fun — not stressful. cv99 believes that with the right limits and awareness, online gaming can always be a positive experience.
Why Is Responsible Gaming Important?
Online betting and casino games are a popular form of entertainment for millions of people. However, just like any other entertainment, it is essential to stay within limits. cv99 always wants its players to enjoy themselves — and for gaming to never have a negative impact on their lives.
With Bangladeshi players in mind, cv99 has built a range of effective protection measures. From setting deposit limits to self-exclusion — we are committed to keeping you in control.
On this page you will find: how to recognise when gaming is becoming a problem, what tools are available to you, and where to get help if you need it.
Please note: cv99 is for adults aged 21 and over only. Opening an account or playing by anyone under this age is strictly prohibited.
Our Protection Tools
cv99 keeps the following measures active at all times to protect its players.
Deposit Limit
You can set the maximum amount you are allowed to deposit on a daily, weekly, or monthly basis. Once a limit is set, the system automatically prevents you from depositing beyond it. The minimum deposit at cv99 is ৳500.
Time-Out Break
If you feel you need a break, use the time-out feature. Your account can be temporarily closed for a set period — such as 24 hours, 7 days, or 30 days. During the break, logging in or placing bets will not be possible.
Self-Exclusion
If you feel betting is having a negative impact on your life, choose self-exclusion. This option allows your account to be closed for a long period or permanently. cv99's support team will assist you through the process.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set time period. Once the loss limit is reached, the system will automatically prevent you from placing further bets — making it easier to stay within your budget.
Reality Check Reminder
You will receive reminders at regular intervals showing how long you have been playing. These notifications keep you aware and give you the opportunity to take a break when needed. Staying mindful of your time and money is the first step in responsible gaming.
24/7 Support Centre
cv99's live chat is active seven days a week, twenty-four hours a day. Support is available in both Bengali and English. If you feel betting is becoming a problem, reach out via live chat or email us at [email protected].
Recognise the Warning Signs
If any of the following signs appear, seek help right away — or use cv99's protection tools.
- You keep betting to chase money you have lost and cannot stop.
- You are hiding your gambling from family, friends, or work, or lying about it.
- You are cutting back on sleep, food, or family time to spend more time betting.
- You are taking out loans or spending your savings to bet.
- You feel restless, angry, or anxious when you are not playing.
- You are trying to hide how much you are spending on betting.
If any of these signs apply to you, remember — asking for help is a sign of strength. cv99's support team is here for you.
Check In with Yourself
Ask Yourself These Questions
If you answer "yes" to most of the questions below, contact cv99's support team or consider self-exclusion.
- Do I end up spending more than the budget I set for myself?
- Do I find it hard to stop playing even when I want to?
- Is betting affecting my family life or career?
- Do I lie to people close to me about my betting?
- Do I play more after a loss to try to hide how I feel?
- Have I taken out a loan or borrowed money to bet?
Setting Limits: How to Use Them
Step 1 — Log In to Your Account
Go to the cv99 login page and open your account. Navigate to the "Account Settings" section and look for the "Responsible Gaming" option.
Step 2 — Choose the Tool You Need
Deposit limit, loss limit, time-out, or self-exclusion — select the right protection measure based on your needs.
Step 3 — Confirm and Keep It Active
Once a limit is set, cv99 activates it immediately. For any changes or assistance, contact us via live chat or at [email protected].
Minor Protection and the 21+ Policy
cv99's services are for individuals aged 21 and over only. Age is verified at registration, and additional identification may be requested in cases of doubt.
If there are minors in your household, use password protection on your device and never share your account details. Do not leave your device unattended while logged in to the cv99 app or site.
Responsible gaming means more than just your own safety — it also means protecting everyone in your household. cv99 believes that when the environment is safe, betting can be a genuinely enjoyable experience.
Betting: Treat It as Entertainment
Always think of online betting and casino games as part of your entertainment budget — not as a source of income. Following a few core principles will keep the experience positive at all times:
- Set a budget in advance and only spend that amount.
- Do not increase your bets in hopes of recovering money you have lost.
- Avoid betting when drinking or when emotions are running high.
- Do not play beyond your set time — keep the reality check reminder turned on.
- Always prioritise spending time with family and friends.
- If in doubt, take a break — use time-out or self-exclusion.
Need Help? We're Here
If you feel betting is getting out of control, you do not have to face it alone. cv99's support team is ready to help in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat
For immediate support, cv99's live chat is the fastest option. Start a conversation any time — our team is always ready.
Email Support
If you would like to share more detail, write to us at [email protected]. Your privacy is fully protected — all communication is secured with SSL encryption.
Your Privacy: All communications relating to self-exclusion or limit-setting are completely confidential. cv99 never shares this information with third parties.
Enjoy cv99 Safely
Play for entertainment and stay within your limits. Browse our FAQ or go straight to the games.