cv99's Privacy Policy

cv99 is a secure and reliable online betting and casino platform operated for players in Bangladesh. This Privacy Policy ("Policy") explains what information is collected from you when you use the cv99 website (https://cv99.fit), how that information is processed, when and with whom it may be shared, and what steps are taken to protect your information.

By registering on or using an account on this site, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using this platform.

This Policy applies alongside our Terms and Conditions and Responsible Gaming policy. You are encouraged to read and understand those documents together.

2.1 Information You Provide Directly

During account registration, the verification process, or when contacting our support team, you may provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Government-issued identification details required for identity verification (such as a national ID card or passport)
• Payment details required for bKash, Nagad, Rocket, or bank transfers
• The content of messages or requests sent to our support team

2.2 Automatically Collected Information

When you visit the cv99 platform, certain technical information is automatically recorded:

• IP address and device type
• Browser type and operating system
• Duration of page visits, click patterns, and navigation paths
• Information obtained through cookies and similar tracking technologies
• Transaction history and betting activity logs

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, information about you may sometimes be received from trusted third parties (such as payment processors or identity verification service providers). This information is also covered by this Policy.

Collected information is used for the following legitimate purposes:

• To create, manage, and secure accounts
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer)
• To verify your identity and prevent money laundering
• To improve the platform and resolve technical issues
• To provide customer support via live chat or email ([email protected])
• To comply with applicable laws and regulations
• To implement responsible gaming policies, such as identifying unusual betting patterns

cv99 follows a strict privacy policy. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for payment processing, identity verification, and technical services. These partners operate under cv99's instructions and may not use your information for any independent purpose.

4.2 Legal Obligations

Information may need to be disclosed to authorities due to court orders, government directives, or other legal requirements. In such cases, cv99 will act in compliance with the law.

4.3 Fraud Prevention

If financial fraud, account hacking, or other illegal activity is suspected, relevant information may be shared with law enforcement agencies.

4.4 Business Transfers

In the event of a business merger or sale, user information may pass to the acquiring entity, but the protections of this Policy will remain in place.

The cv99 website uses cookies to operate smoothly and to improve your experience. Cookies are small data files stored in your browser.

Types of cookies:

• Essential cookies: Essential for maintaining login state and security — these cannot be disabled.
• Functionality cookies: Help remember your preferences (such as language).
• Analytics cookies: Used to understand site traffic and usage patterns.

You can disable non-essential cookies through your browser settings. However, this may limit some features of the platform.

cv99 retains user information only for as long as it is needed for the relevant purpose or is legally required to be retained.

• Active account data: for as long as the account remains active
• Closed account data: for a defined period after the closure date, as required by legal obligations
• Transaction records: for the period required under financial regulations
• Support communications: for a reasonable period after the issue is resolved

After the defined period, data is securely deleted or anonymized.

cv99 follows industry-standard technologies and practices to protect your personal information:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
• Firewalls & Access Controls: Only authorized personnel have access to user data.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Payment Data Protection: Your financial information is not stored on our servers; the payment system is secured separately.
• Staff Training: All staff receive training on data protection.

As a cv99 user, you have the following rights regarding your personal information:

8.1 Right to Access

You can contact our support team to find out what information we hold about you.

8.2 Right to Correction

You have the right to request the correction of any inaccurate information in your data.

8.3 Right to Deletion

After closing your account, you may request deletion of your data, though some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information in certain circumstances.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or by email at [email protected]. We will respond to your request within a reasonable time.

cv99 is a platform operated exclusively for adults aged 21 and over. We do not knowingly collect or process the personal information of any minor.

Age verification is mandatory at registration. If we become aware that information about a minor has been collected, it will be deleted immediately and the associated account will be closed.

The cv99 website may sometimes reference third-party services (such as payment gateways or game providers). These third parties have their own privacy policies, and cv99's Policy does not apply to their collection and use of information.

If you use the bKash, Nagad, or Rocket platforms during payment transactions, their own privacy policies will apply to you.

cv99 reserves the right to change, amend, or update this Privacy Policy at any time. Any significant changes will be published on this page and the date of the change will be updated.

Continued use of the platform after any changes will be taken as your acceptance of the updated Policy. You are therefore advised to visit this page regularly.

If you have any questions, comments, or complaints about this Privacy Policy, please contact our support team:

• Live Chat: Available 24/7 on the cv99.fit website for instant support
• Email: [email protected]
• Language: Support is available in Bengali and English

We take all privacy-related requests and complaints seriously and aim to respond as quickly as possible.